{"id":4210,"date":"2020-06-19T15:25:55","date_gmt":"2020-06-19T13:25:55","guid":{"rendered":"https:\/\/vanlentsystems.be\/politique-de-traitement-des-reclamations-droit-de-retractation\/"},"modified":"2024-02-12T09:01:33","modified_gmt":"2024-02-12T08:01:33","slug":"politique-de-traitement-des-reclamations-droit-de-retractation","status":"publish","type":"page","link":"https:\/\/vanlentsystems.be\/fr\/politique-de-traitement-des-reclamations-droit-de-retractation\/","title":{"rendered":"Politique de traitement des r\u00e9clamations \/ Droit de r\u00e9tractation"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h4>Proc\u00e9dure de r\u00e9clamation<\/h4>\n<p>Au sein de Van Lent Systems Belgium, nous nous effor\u00e7ons de satisfaire nos clients \u00e0 100 % et nous attachons la plus haute importance \u00e0 la relation avec nos clients. Malheureusement, malgr\u00e9 nos efforts, il se pourrait que vous ne soyez pas enti\u00e8rement satisfait. Nous vous invitons donc \u00e0 nous le faire savoir. Pour ce faire, vous pouvez utiliser le formulaire ci-dessous. Nous vous contacterons ensuite dans les 5 jours ouvrables pour poursuivre le traitement de la r\u00e9clamation.<\/p>\n<h4>Proc\u00e9dure de r\u00e9clamation<\/h4>\n<p>Apr\u00e8s avoir rempli le <a href=\"https:\/\/vanlentsystems.be\/fr\/formulaire-de-reclamation\/\">formulaire de plainte<\/a>, il sera transmis de mani\u00e8re s\u00e9curis\u00e9e \u00e0 notre responsable des r\u00e9clamations.<\/p>\n<p>Votre plainte y sera trait\u00e9e et stock\u00e9e dans notre syst\u00e8me de gestion de la qualit\u00e9. Nous ferons tout notre possible pour r\u00e9soudre le probl\u00e8me \u00e0 votre enti\u00e8re satisfaction. En outre, nous m\u00e8nerons une enqu\u00eate interne pour d\u00e9terminer la cause du probl\u00e8me. Sur base de l&#8217;enqu\u00eate, des mesures pourront \u00eatre prises pour \u00e9viter que le probl\u00e8me ne se reproduise dans le futur.<\/p>\n<h4>Droit de r\u00e9tractation<\/h4>\n<p>Vous avez le droit d&#8217;annuler une commande dans un d\u00e9lai de 14 jours apr\u00e8s r\u00e9ception de la marchandise. C&#8217;est pour ce faire que vous faites usage de votre droit de r\u00e9tractation.<br \/>\n\u00c0 partir du moment o\u00f9 vous nous faites savoir votre intention de retourner les produits, vous disposez d&#8217;un d\u00e9lai de 14 jours pour effectivement les retourner.<br \/>\nVous exercez ce droit en envoyant un e-mail \u00e0 <a href=\"mailto:info@vanlentsystems.be\">info@vanlentsystems.be<\/a> avec un formulaire de r\u00e9vocation. Le formulaire de r\u00e9vocation est joint \u00e0 votre confirmation de commande. Les frais de retour sont alors \u00e0 votre charge. D\u00e8s que le courriel et les marchandises sont correctement arriv\u00e9s, nous vous rembourserons les montants (prix d&#8217;achat) et les \u00e9ventuels frais d&#8217;exp\u00e9dition ou de livraison de la commande en question. Cependant, le montant ne sera transf\u00e9r\u00e9 que lorsque tout aura \u00e9t\u00e9 re\u00e7u. En outre, le ou les articles doivent \u00eatre non ouverts, non utilis\u00e9s et re\u00e7us en parfait \u00e9tat. (voir <a href=\"\/wp-content\/uploads\/2024\/02\/Herroepingsformulier_Belgie_2024.doc\">mod\u00e8le de formulaire de droit de r\u00e9tractation<\/a>)<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Proc\u00e9dure de r\u00e9clamation Au sein de Van Lent Systems Belgium, nous nous effor\u00e7ons de satisfaire nos clients \u00e0 100 % et nous attachons la plus haute importance \u00e0 la relation avec nos clients. Malheureusement, malgr\u00e9 nos efforts, il se pourrait que vous ne soyez pas enti\u00e8rement satisfait. Nous vous invitons donc \u00e0 nous le faire...","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-4210","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de traitement des r\u00e9clamations \/ Droit de r\u00e9tractation - Van Lent Systems Belgium<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vanlentsystems.be\/fr\/politique-de-traitement-des-reclamations-droit-de-retractation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de traitement des r\u00e9clamations \/ Droit de r\u00e9tractation - 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